Help Desk Management Services

Complaint Logging:
Can be done via phone, mail or personally intimating the Helpdesk.

Telephonic Assistance:
Instant solution to small problems and first level problem solving.

Call Allocation & Tracking:
Instant allocation of call to the respective engineer and continuous tracking, till the problem is completely solved.

Inventory & Logistic Management:
Hardware upgradations are registered at the helpdesk. Any kind of change in configuration & location at the customer end is registered.